Discord Community Manager for SaaS and AI Companies
A SaaS Discord isn't a hangout. It's support, retention, feedback, and word-of-mouth in one place — and it goes sideways fast when nobody owns it. Unanswered questions pile up, the loud 1% set the tone, and your best users quietly stop showing up.
I run SaaS and AI Discord communities so that stops happening.
I scaled BlueWillow.ai from 1,000 to 1.7 million members at a 15% engagement rate, led community operations for Sapien.io's 80,000-member developer community, and have run community for AI products including Moonvalley.ai. I know what a product community needs that a gaming server doesn't: fast, accurate support triage, a feedback loop your product team actually reads, onboarding that turns signups into active users, and moderation that protects the experience without feeling heavy-handed.
What I handle for a SaaS/AI community
- Support triage and response, so questions get answered instead of buried
- Onboarding flows that move new members from “joined” to “using the product”
- A structured feedback channel your team can mine for roadmap signal
- Engagement — events, AMAs, launches — timed around your release cycle
- Auto-moderation and verification tuned with YAGPDB and custom bots
- A weekly report tying community activity to things you care about: active users, sentiment, recurring issues
You get someone who has done this at scale for AI and SaaS products specifically, not a generalist learning your world on your dime.
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