Terms of Service

1. Acceptance of terms

By visiting danieljeong.org, submitting the intake form, booking a call, subscribing to the newsletter, commenting on a blog post, or engaging us for paid services, you agree to these Terms of Service. If you don't agree, don't use the site.

These terms form a binding agreement between you and Daniel Jeong LLC(“we,” “us,” “our,” “I”).

2. Services we offer

This website supports the following:

• Free community analysis — a personalized review of your Discord community, delivered by email after you complete the intake form.
• Discovery calls — scheduled through our booking page at danieljeongllc.com/booking-page-official-8185.
• Paid consulting and community management services — Discord setup, ongoing management, moderation systems, engagement strategy, and related services, governed by a separate Statement of Work (SOW) or engagement letter.
• Blog posts, articles, and educational content — including original writing hosted on this site and content embedded from third-party platforms such as Medium.
• Newsletter — occasional emails with Discord community tips, case studies, and teardowns.

3. Eligibility

You must be at least 18 years old and legally able to enter into contracts in your jurisdiction to use this site or engage our services. If you're using the site on behalf of a business or organization, you represent that you have authority to bind that entity.

4. Engagement terms

For paid work, a separate written agreement (Statement of Work, engagement letter, or signed proposal) will govern the specifics — scope, deliverables, timeline, fees, and responsibilities. Those terms take precedence over these Terms of Service to the extent they conflict.

Until a written engagement is signed, we are not obligated to perform any work, and no attorney-client, fiduciary, or agency relationship is created by use of this site or free communication.

5. Payment and refunds

Fees

Fees for paid services are stated in the applicable SOW or proposal. Unless otherwise agreed in writing:

• Invoices are due within 14 days of issue.
• Late payments may accrue interest at 1.5% per month (or the maximum rate allowed by law, whichever is lower).
• We may pause work on any engagement with unpaid invoices older than 30 days.
• All fees are in U.S. dollars unless otherwise specified.

Refunds

Because our services are labor-based and customized to each client, we generally do not issue refunds for work already performed. If you're unhappy with the work, talk to us — we'll work in good faith to resolve the issue. Any refunds are at our sole discretion unless a specific refund policy is stated in your SOW.

Free services

The free analysis and discovery call are offered as a courtesy and come with no payment obligation. We reserve the right to decline or discontinue free services at any time without explanation.

6. Intellectual property

Our materials

All content on this website — blog posts, articles, graphics, logos, frameworks, templates, and original methodologies — is owned by us or licensed to us. You may view and share publicly available content with attribution, but you may not copy, reproduce, redistribute, or create derivative works without written permission.

Deliverables from paid engagements

Ownership of client-facing deliverables (server configurations, custom bots, written strategies, content calendars) transfers to the client upon full payment, unless your SOW says otherwise.

We retain a non-exclusive, perpetual right to use anonymized, non-confidential aspects of the work — frameworks we developed, general lessons learned, and aggregated results — for portfolio, marketing, and training purposes.

Your data

You retain ownership of any data, content, or materials you provide to us. By providing them, you grant us a limited license to use them solely to perform the services you've engaged us for.

7. User content and comments

If you leave a comment, submit feedback, or post any content on this site or its associated blog, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and redistribute that content in connection with the site and our marketing.

You represent that any content you submit:

• Is original or you have the right to share it.
• Doesn't violate anyone else's rights (copyright, trademark, privacy, etc.).
• Isn't unlawful, threatening, defamatory, obscene, hateful, or otherwise objectionable.
• Doesn't contain spam, advertising, or promotional content without permission.

We reserve the right to remove, edit, or refuse any user content at our sole discretion and without notice. We also reserve the right to ban users who violate these terms.

8. Acceptable use

When using this site or our services, you agree not to:

• Violate any law or regulation.
• Submit false, misleading, or stolen information.
• Attempt to access areas of the site you're not authorized to access.
• Probe, scan, or test the vulnerability of our systems.
• Send spam, malware, or otherwise harmful code.
• Impersonate any person or entity.
• Use the site or services to harass, threaten, or defame anyone.
• Attempt to reverse-engineer any part of our services or proprietary frameworks.
• Scrape, harvest, or bulk-download content without permission.

We reserve the right to refuse service, remove content, and terminate access for violations.

9. Confidentiality

Both parties will treat non-public information shared during an engagement as confidential. We won't disclose your business information, community data, or strategy to third parties without permission, except as required by law or as necessary to deliver the services (e.g., to subcontractors bound by similar confidentiality obligations).

10. No warranties

This site and our free content (blog posts, articles, frameworks, analyses) are provided “as is” and “as available.” We make no warranties about accuracy, reliability, uptime, or fitness for a particular purpose.

For paid engagements, we perform services with reasonable professional skill and care. We do not guarantee specific outcomes— community growth, engagement rates, revenue, or any other result. Community outcomes depend on many factors outside our control, including your product, market, timing, and execution.

11. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising from or related to this site or our services will not exceed the greater of (a) the amount you paid us in the 6 months preceding the claim, or (b) $500 USD.

We are not liablefor indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, lost goodwill, or business interruption — even if we knew such damages were possible.

Some jurisdictions don't allow these limitations, so they may not apply to you in full.

12. Indemnification

You agree to indemnify, defend, and hold us harmless from any claim, loss, damage, or expense (including reasonable attorneys' fees) arising from:

• Your breach of these Terms.
• Your violation of any law or third-party right.
• Content, data, or instructions you provide to us (including blog comments).
• Your use of our deliverables outside the scope of the engagement.

13. Termination

You may stop using the site at any time. For paid engagements, termination terms are in the SOW.

We may suspend or terminate your access to the site or services immediately if you breach these Terms, fail to pay invoices, or engage in conduct we reasonably deem harmful to us, our other clients, or third parties.

Sections that by their nature should survive termination (IP, confidentiality, liability limits, indemnity, governing law) will survive.

14. Governing law and disputes

These Terms are governed by the laws of the State of Maryland, USA, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Maryland, and you consent to personal jurisdiction there.

Before filing any formal claim, you agree to first contact us at [email protected] and attempt to resolve the dispute in good faith for at least 30 days.

15. Miscellaneous

• Entire agreement: These Terms plus any applicable SOW constitute the complete agreement between you and us.
• Severability: If any clause is found unenforceable, the rest of the agreement remains in effect.
• No waiver: Failure to enforce any provision doesn't waive our right to enforce it later.
• Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a sale or merger of the business.
• Updates: We may update these Terms from time to time. Material changes will be noted at the top. Continued use after changes means you accept them.

Questions about these Terms? Email [email protected].